Cancellation Policy

  • You have the right to cancel the order within 5 hours of after checkout.
  • If you want to update a paid order, you must use the same contact number and email ID when reaching out to us.
  • Once the order has been processed you will receive an email with tracking number, after which the order cannot be cancelled. However, exchange policy will be applicable.
  • Kross has the right to cancel the order for the following reasons:
    •     i- Items are out of stock.       
         ii- There is a price mistake of the product.         
         iii- Credit card payment is declined by the financial institution.